How to Create an Email Account in DirectAdmin
If your ApnCloud Shared Hosting plan includes email accounts, you can create professional email addresses using your own domain directly from DirectAdmin.
For example:
Follow the steps below to create a new email account.
1. Log In to DirectAdmin
Log in to your DirectAdmin control panel using your hosting account credentials.
You may access DirectAdmin through the available option in your ApnCloud Client Area or by using the login information provided with your Shared Hosting service.
2. Select the Correct Domain
If you have multiple domains in your hosting account, make sure you are managing the correct domain before creating the email address.
For example, if you want to create:
select example.com.
3. Open Email Accounts
From the DirectAdmin dashboard, find the email management section.
Look for an option such as:
- E-mail Accounts
- Email Accounts
- Email Manager
Open the email account management page.
4. Click Create Account
Click Create Account, Create E-mail Account, or a similar option.
DirectAdmin will display a form where you can enter the details for your new mailbox.
5. Enter the Email Username
Enter the username you want to use.
For example, entering:
support
for the domain:
yourdomain.com
will create:
Choose a clear and professional email address that matches its purpose.
Common examples include:
6. Create a Strong Password
Create a strong and unique password for the email account.
Use a combination of:
- Uppercase letters
- Lowercase letters
- Numbers
- Special characters
Avoid using simple passwords such as your company name, phone number, domain name, or common words.
7. Set the Email Storage Limit
Depending on your hosting plan and DirectAdmin configuration, you may be able to set a storage quota for the mailbox.
Choose an appropriate limit based on your available hosting resources.
Remember that email messages and attachments may use storage space from your hosting account.
8. Create the Email Account
Review the information and click Create Account.
After the account is created successfully, your new email address should appear in the email account list.
You can then begin using the mailbox.
9. Access Your Email
Depending on the available configuration, you may be able to access your mailbox through webmail.
Open the available Webmail option from DirectAdmin and log in using your full email address and email password.
For example:
Email: [email protected]
Password: Your email account password
10. Connect the Email to a Mail App
You may also configure the email account in compatible email applications using the mail server settings provided for your hosting account.
Typical email applications may include:
- Microsoft Outlook
- Mozilla Thunderbird
- Apple Mail
- Mobile email applications
Use the exact IMAP, POP3, SMTP, port, and security settings provided by your hosting server.
11. Make Sure Your Domain DNS Is Correct
Your domain must have the correct DNS and mail-related records for email services to work properly.
Depending on the server configuration, relevant records may include:
- MX records
- SPF
- DKIM
- DMARC
Avoid changing these records unless you understand their purpose or have received instructions from ApnCloud Support.
Email Not Sending or Receiving?
If your email account has been created but messages are not working properly, check:
- The email address and password
- Mail server settings
- SMTP and IMAP ports
- Domain DNS records
- MX records
- Mailbox storage quota
- Spam or junk folders
Also confirm that your Shared Hosting service is active.
Important Security Tips
To keep your email account secure:
- Use a unique password
- Never share email passwords publicly
- Avoid suspicious attachments and links
- Change compromised passwords immediately
- Keep your computer and email applications updated
- Do not send unsolicited or abusive bulk email
Need Help?
If you cannot create an email account or experience problems sending or receiving email, please open a Support Ticket from your ApnCloud Client Area.
Include your domain name and affected email address, but never include your email password in the ticket.
Note: This article applies to email accounts included with eligible ApnCloud Shared Hosting plans. ApnCloud's separate Email Hosting products may use a different management system.
